Privacy & Confidentiality Policy

Introduction

STERLING DELIVERY & LOGISTICS LLC ("we," "our," or "us") is committed to protecting the privacy and confidentiality of our clients' information. This Privacy & Confidentiality Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics and delivery services.

Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, phone number)
• Business information (company name, address, tax identification)
• Shipping and delivery details (pickup and delivery addresses, package contents)
• Payment information (credit card details, billing address)
• Communication records (emails, phone calls, customer service interactions)
• Service preferences and special handling instructions

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our logistics and delivery services
• To process transactions and send related information
• To communicate with you about services, updates, and promotional offers
• To respond to your inquiries and provide customer support
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and fraudulent activity
• To comply with legal obligations and enforce our terms of service

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We may share information with third-party vendors, contractors, and service providers who perform services on our behalf
• Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Protection of Rights: We may disclose information to protect our rights, property, or safety, or that of our clients or others
• With Your Consent: We may share information with your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and vulnerability testing
• Access controls and authentication procedures
• Employee training on data protection and confidentiality
• Secure data backup and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you
• Correction: You may request correction of inaccurate or incomplete information
• Deletion: You may request deletion of your personal information, subject to legal obligations
• Opt-Out: You may opt out of receiving promotional communications from us
• Data Portability: You may request a copy of your information in a structured, machine-readable format

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our services.

Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your personal information. We do not sell personal information to third parties.

Changes to This Policy

We may update this Privacy & Confidentiality Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy & Confidentiality Policy or our data practices, please contact us: