Returns Policy

Overview

At STERLING DELIVERY & LOGISTICS LLC, we are committed to providing exceptional service to our clients. This Returns Policy outlines the terms and conditions for service adjustments, refunds, and dispute resolution related to our logistics and delivery services.

Service Guarantee

We stand behind the quality of our logistics services. If you are not satisfied with our service delivery, please contact us within 48 hours of service completion to discuss your concerns.

• On-time delivery guarantee for express shipping services
• Safe handling and transportation of all cargo
• Professional customer support throughout the delivery process
• Real-time tracking and updates for all shipments

Refund Eligibility

Refunds may be issued under the following circumstances:

• Service was not delivered as agreed in the contract
• Significant delays caused by our operations (excluding force majeure)
• Damage to cargo due to improper handling by our staff
• Cancellation of service before dispatch (subject to cancellation fees)

Refund Process

To request a refund or service adjustment:

1. Contact our customer service team within 48 hours of service completion
2. Provide your service order number and detailed description of the issue
3. Submit any supporting documentation (photos, delivery receipts, etc.)
4. Our team will review your request within 3-5 business days
5. Approved refunds will be processed within 7-10 business days

Damaged or Lost Items

If your cargo is damaged or lost during transportation:

• Report the issue immediately upon discovery
• Document the damage with photographs and written descriptions
• File a claim within 24 hours of delivery or discovery of loss
• We will investigate and respond within 5 business days
• Compensation will be provided based on declared value and insurance coverage

Cancellation Policy

Service cancellations are subject to the following terms:

• Cancellations made 24+ hours before scheduled pickup: Full refund
• Cancellations made 12-24 hours before pickup: 50% cancellation fee
• Cancellations made less than 12 hours before pickup: 75% cancellation fee
• Cancellations after pickup has occurred: No refund available

Exceptions

This Returns Policy does not cover:

• Delays caused by weather conditions, natural disasters, or force majeure events
• Incorrect or incomplete shipping information provided by the client
• Damage to improperly packaged items
• Items prohibited by law or our shipping policies
• Third-party carrier delays beyond our control

Contact Information

For questions about our Returns Policy or to initiate a refund request, please contact us:

Policy Updates

STERLING DELIVERY & LOGISTICS LLC reserves the right to modify this Returns Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after policy changes constitutes acceptance of the updated terms.